[Group Buy] SMS-iT CRM LTD

What is SMS-iT ?

SMS-iT Decentralized is a two-way omnichannel messaging and marketing platform where you can automate your communication. With SMS-iT Decentralized, you get unlimited two-way omnichannel messaging and marketing for SMS, MMS, RCS, email, voice, fax, and chat. Bulk schedule SMS and MMS messages in intervals with full control over when the messages are sent. You can also make and send coupons to reward customers, as well as engage your subscribers with keyword text marketing.

Features

FE – SMS-iT Decentralized Professional Decentralized Plan LTD – $499

• Global access
• Unlimited daily send limits
• Super speed via SMPP
• 51+ smart features
• Smart database
• Unlimited keywords
• Fax/voicemail via SMPP
• Buy mobile numbers via SMPP
• Bring your number (optional at no additional charge)
• Use your SIM card (optional)
• Built-in Twilio gateway
• IoT SIM card gateway
• Email Messaging
• Integrations: Zapier, Dropbox, Shopify, HubSpot, Mailchimp, Salesforce, Slack, DocuSign, WordPress, and Google Calenda
• 4000+ apps through Zapier
• Flat rate of $0.00/message

SMS-iT FAQ

Platform and Usage

1. What is SMS-iT?

   1. 1. SMS-iT is like having an all-in-one supercharged CRM. It uses AI to handle everything from marketing and sales to messaging and calling, across multiple channels. It’s as if you combined the best features of Salesforce, GHL, and Flowtrack into a single, powerhouse platform. And this is just the beginning – once we unleash our full range of features, you’ll witness a CRM that’s truly in a league of its own.

2. Is your platform accessible in my country?
   1. 1. Yes, our platform is designed to be accessible in over 180 countries, ensuring a wide international reach for our users.

3. How many gateways are available on your platform?
   1. 1. Currently, we offer a total of 8 Gateways on our platform, including Sim Card, Telnyx, Ytel, Plivo, Signal Wire, Bandwidth, Vonage, and Twilio. We’ll be adding 20 more gateways for other major continents around the world.

4. Can I use my iPhone and connect my Sim Card with your CRM?
   1. 1. Not yet. You can only use Android, however, early next year the iPhone connection will be complete and you’ll be able to use your iPhone.

5. Is it possible to use an e-sim with your platform?
   1. 1. No, currently our platform requires the use of a physical SIM card installed in an Android phone. The phone should either be on a monthly plan or have pre-paid credit. However, we do have plans to integrate e-sim functionality into our platform.

6. Is it necessary for my phone to be powered on for the sim card integration with your CRM platform to function correctly?
   1. 1. Yes, in order for the sim card integration with our CRM platform to operate effectively, your phone must be powered on. Additionally, a strong signal and stable connection are essential for seamless integration. It’s important to note that the phone can be located anywhere, as long as it meets the signal and connectivity requirements.

7. Is it possible to send both single and bulk SMS using your CRM?
   1. 1. Yes, our CRM allows you to send both individual SMS as well as bulk SMS. You have the flexibility to customize the timing settings according to your preferences. If you’re utilizing your Sim Card for sending, we recommend a conservative approach by limiting the sending rate to 1 message every 60 seconds. Additionally, utilizing spintax is advised. It’s important not to exceed 500 to 1,000 SMS per day when using your Sim Card for sending. Alternatively, you can also leverage any of our gateway providers and seamlessly connect your account for efficient single and bulk SMS sending.
         

8. My Sim Card won’t send out messages, I think it’s blocked. How do I fix this?
   1. 1. Sim Card Clogs: When you change our default sending speed (10-20 seconds) to be sent out faster, you will experience sim card clog 100% of the time. This is where messages are sent, but are delivered later, because you have several messages in the carrier’s network queue that are scheduled to be sent. This is also not good for your sim card reputation.

      2. Personalization: You forgot to use our personalization or spintax (spinner) for your messages, and your carrier has flagged your sim card for SPAM. If this happens, you MUST WAIT a minimum of 3 days to continue sending messages since most carriers will have you blocked.

      3. Blacklisted Links: You are sending out messages with a link that has been blacklisted by carriers. To solve this, you simply need to use a URL shortener.

9. How does your credit system work?
   1. 1. So credits are used for text message segments and calls. Every social and text message segment you send and receive (about 160 characters) is equal to 1 credit. Every 60 seconds you’re on the phone is equal to 1 credit. With our LTD’s we give you a certain amount of credits you can send each month. Our monthly paid plans include unlimited credits. Now to be clear – that doesn’t mean we cover the cost of your texts or calls. You would still have to pay for your usage through whoever you’re using (Twilio, Bandwidth, SIM card, etc). But once you send your monthly allotment of credits, you won’t be able to send texts or make any more calls, unless you buy more credits or upgrade to an unlimited subscription plan.

10. Why do we need to utilize both our own SIM credits and your platform’s credits? Is this a form of double-metering, and how does it impact our usage?
    1. 1. The need to use both our platform’s credits and your own SIM credits arises from the infrastructure costs associated with processing messages and calls within our platform. While it may seem like double-metering, it’s important to understand that our platform incurs expenses for providing the necessary processing infrastructure. Utilizing both types of credits ensures seamless communication while covering the costs involved in maintaining and managing the platform efficiently.

11. Do I need to have my own API key for ChatGPT integration?
    1. Yes, you will need your own API key for integrating ChatGPT. You’ll connect this API key to our system and directly pay OpenAi for any usage costs.

Compliance and Legal

1. Are you compliant with the TCPA and legal?

   1. 1. Yes. We are 100% compliant with the TCPA and legal. We’re part of the campaign registry.

2. Is it possible to utilize your CRM for cold SMS marketing purposes?
   1. 1. No, using our CRM for cold SMS marketing is not permitted, particularly in the USA where it is illegal and can result in significant fines, amounting up to $1,500 USD per illegal cold SMS sent. For countries outside the USA, we strongly advise checking and adhering to your local laws governing SMS activities to ensure compliance. It is essential to send SMS marketing messages only to customers who have given consent and opted-in to receive them.

3. Will the phone carrier find out and suspend my number?
   1. 1. With SMS-iT, compliance is never a concern. Our platform is designed with built-in features that automatically ensure adherence to carrier policies and fair usage regulations. You can rest assured that your messaging campaigns are always fully compliant and up-to-date, without any additional effort or resources on your part. Say goodbye to compliance headaches and hello to effortless messaging with SMS-iT!

4. Do I have to register A2P with your platform?
   1. To use A2P (Application-to-Person) messaging, registration with your chosen gateway provider (like Telnyx, Ytel, Plivo, Signal Wire, Bandwidth, Vonage, or Twilio) is necessary. This registration process is completed directly on the provider’s website. Notably, Signal Wire tends to be one of the quickest in approving A2P registrations, typically within 2 to 3 business days. If you’re using your Sim Card, it already comes pre-registered with 10DLC, eliminating the need for a separate A2P registration process.

Features and Functionality

1. How many Sim Card Slots and Gateways are included?
   1. 1. Your SMS-iT account initially provides the capability to connect 1 SIM card and 1 Gateway within your account. If you require the connection of extra SIM cards or Gateways, you have the flexibility to do so; however, please note that each additional line will cost $10 per month per extra slot.

2. Is there a power dialer available in your CRM?
   1. 1. Yes, we offer a power dialer in our CRM. The Smart Dialer is included in the Appsumo deal. And the power and multi-line dialer powered by AI are provided within our monthly Business plan.

3. Does your dialer have the capability to record voice calls?
   1. 1. Yes, our dialer allows for the recording of voice calls. In our business plan, the AI feature is available to transcribe these recorded calls. However, in the Appsumo deal, only standard call recording functionality is included without the AI transcription feature.

4. Is an SMPP connection available within your platform?
   1. Yes, we are in the process of developing an SMPP connection. Once completed, you will have the capability to link your SMPP provider to our platform, enabling the seamless sending of millions of SMS messages per day.

Account and Subscription

1. Is there a free trial available for your platform?
   1. 1. Yes, we offer a free trial for our service. During the trial period, you will have 100 credits to test text and call functions. However, please note that sending emails is not available during the trial. This limitation is in place to prevent fraud, abuse, and misuse of the trial while allowing users to experience our platform

2. Do you offer an affiliate program?
   1. 1.  Yes. However, our affiliates in the new CRM are still being built out and are expected to be completed within 4 weeks.

3. As Sumo-lings, do we receive discounted pricing when upgrading to your monthly plans?
   1. 1. Yes
         1. Tier 1 is 5%
         2. Tier 2 is 10%
         3. Tier 3 is 15%
         4. Tier 4 is 20%.

4. As an original supporter (‘OG Sumoling’) from your first V1 product launch, what benefits do I receive with this new LTD offer?
   1. As a valued OG Sumoling who initially invested in our V1 product, you’re automatically upgraded to our Starter plan at NO COST/FOR FREE FOR LIFE. You can see what features are included in the starter plan and outlined on our pricing page at: www.smsit.ai/pricing To access this upgrade, you’ll need to accept our new Terms of Service (TOS) and Terms of Conditions (TOC). Rest assured, this upgrade grants you all the features you had in V1, plus an array of additional functionalities. For example if you purchased Tier 3 in V1, you’ll have unlimited credits in our starter plan and the other tiers with their respective credit limits. It’s important to note that if you’re actively utilizing V1 for your business and agency clients, we recommend holding off on migrating to the CRM until we finalize the integration of agency sub-accounts, a process expected to be completed within the next 4 weeks. To initiate migration to our new CRM, kindly log in at this link: https://aicpanel.smsit.ai/ using your decentralized credentials.  Please keep in mind it’s totally optional to migrate or you can stay with the V1 product.
5. Can I upgrade to Tier 4 as an OG Sumoling?
   1. 1. Yes you have the option to purchase Tier 4 through our current Appsumo deal, which provides AI integration into your Smart Inbox and an AI Chatbot you can train that’s nearly fully developed and ready for use. For those who participated in the V1 launch and are now considering the Appsumo deal, rest assured that Appsumo automatically applies a discount based on your previous V1 purchase. This discount effectively reduces the amount you need to pay. You can proceed to purchase Tier 4 on Appsumo at a reduced rate of $200. Simply navigate to Appsumo, click on ‘Products,’ select ‘Existing SMS-iT CRM,’ click ‘upgrade,’ and the discount will be duly applied. You’ll also retain your unlimited credits if you were tier 3 in V1. Additionally, if you’ve previously acquired Video Ads, you’ll find it available in the Smart Tools section.

6. Is white labeling available on your platform?
   1. 1. No, we do not offer a white labeling option on our platform.

7. Which plan on your pricing page aligns with the features offered in my AppSumo deal?
   1. The features included in your AppSumo deal align with our Basic plan, supplemented with additional features borrowed from both our Starter and Business plans. For a comprehensive understanding of the plans and features, you can visit our pricing page at www.smsit.ai/pricing.

Support and Resources

1. Do you have a PDF guide for setting up GHL connection?
   1. 1. Yes. https://smsit.ai/Guide-for-GHL-&-SMS-IT-integration-app.pdf

2. Do you have a PDF guide for setting up Whatsapp connecting in your CRM?
   1. 1. Yes. https://smsit.ai/WhatsApp-Business-User-Onboard-SMS-iT.pdf

3. Do you have a Facebook Group & YouTube Channel?
   1. 1. Yes. https://www.facebook.com/groups/406876417445360 and https://www.youtube.com/@sms-it

4. Do you have any API documentation?
   1. 1. Not yet. We haven’t released our API to the public yet, but will in the near future.
         

5. Is it possible to purchase a number through SMS-iT?
   1. 1. Yes, you can purchase a number through SMS-iT. However, please note that our billing section is currently under development and is expected to be completed in 8 weeks. During this period, we recommend purchasing the number directly from your gateway provider. Once obtained, you can easily connect and integrate the purchased number with our platform.

6. When can we expect all your native integrations with third-party applications to be fully functional?
   1. 1. Our plan is to commence the development and integration of the top 1,000 third-party applications in November. It will take at least a year if not more to natively integrate all of them. But some of our first 10 include: Google Workspace, Outlook, Instantly and Active Campaign. 

7. Do I need to purchase an external SIM Card?
   1. 1. Yes, it’s essential to acquire a SIM card from a local mobile carrier in your country. If you’re in the USA, Metro PCS is a recommended option to consider.

8. Do I need to initiate a warming process for my Sim Card?
   1. 1. Yes, we recommend warming up your Sim Card for optimal performance. Start by sending 50 SMS on the first day, then gradually increase the volume each day, sending 100 on the second day, 150 on the third, 200 on the fourth, and 250 on the fifth day. Continue this progression until you reach a daily sending volume of 500 to 1,000 per day per sim card for the best results.

9. Are agency sub-accounts part of your offerings?
   1. 1. Yes, agency sub-accounts are in our pipeline. However, they are not currently included in the Appsumo LTD deals. We’re actively working on finalizing sub-accounts and team accounts, with an anticipated completion within the next 4 weeks. These agency sub-accounts will be priced at $20 USD per month per account and will be accessible starting from the monthly Starter plan and beyond. As we seamlessly integrate these sub-accounts into our CRM, we’ll provide a comprehensive overview of their capabilities and any limitations.
         
         

10.  Is it advisable to pass on the cost of the Sim Card to my client?
    1. 1. You have the option to pass on the cost of the Sim Card to your client, but this decision ultimately depends on your specific business model and the structure of your monthly fees. We generally recommend having the client cover the cost of their monthly plan, making it their responsibility.

11. Is it possible to port my existing number from another provider to a Sim Card or a gateway provider within your system?
    1. 1. Yes, absolutely. To port your existing number to your preferred Sim Card or gateway provider within our system, you need to reach out to your current carrier or gateway provider. Request them to initiate the number porting process and transfer the number to one of the accepted gateways in our platform or your sim card carrier provider.
          

12. What features or components are not covered in my Appsumo deal?
    1. 1. The Appsumo deal provides access to our basic plan and includes certain additional features. However, it does not grant access to smart tools, advanced workflow automations, full AI capabilities (except for Tier 4 features like the smart inbox and an AI chatbot you can train), power and multi-line dialer, agency sub-accounts, unlimited credits, or any features included in our monthly subscription plans. Essentially, the AS deal offers the fundamental plan with a few extras, such as pipelines from the starter plan and specific AI features available in tier 4.

13. Will the APK Sim Card connection be compatible with all Android devices?
    1. Yes. We have recently identified the need for multiple APKs to ensure compatibility across various Android software versions, ensuring functionality across all Android devices. Our dedicated Android developer is currently working on this, and we anticipate completion within 2 to 4 weeks. This development will eliminate concerns about the Android version, making the app accessible on both older and newer Android devices.

GHL Use Case

1. Is it possible to link more than one SIM card to a single GHL sub-account??

   1. 1. No, you can only connect one SIM card per GHL sub-account. If you require multiple SIM cards for sending SMS messages across different sub-accounts, you would need to purchase additional SIM card slots in SMS-iT, with each slot connecting to a specific sub-account in GHL. Remember, your SMS-iT account initially includes one SIM card and one Gateway slot. If you need to link extra SIM cards or Gateways, there’s a $10/month fee for each additional line you wish to connect.
2. Can I track undelivered SMS messages within GHL?
   1. 1. Yes, GHL provides visibility into undelivered SMS messages, marking them as ‘undelivered.’ Additionally, within SMS-iT, you’ll also have a dedicated section that displays undelivered messages in your activity logs, ensuring you can easily monitor and manage any delivery issues.

3. Can I use this for any work flows and automations in GHL?
   1. 1. Yes you can.

4. If someone replies, will the responses be received within GHL?
   1. 1. Yes, when someone replies, you will receive and be able to respond to these messages within GHL. However, it’s important to note that making calls with your sim card is not a feature available within GHL. We advise 1 sub-account for SMS and 1 sub-account for calls.

5. Can I use your Sim Card connection with GHL?
   1. Yes. You can receive and send messages within GHL, but NOT make calls.